Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when registering at NxtCall, expressing an interest in obtaining information about our products and services, or otherwise contacting us.

• Personal Information: We collect names, email addresses, phone numbers, and company names.
• Credentials: We collect passwords and similar security information used for authentication and account access.
• Information Automatically Collected: When you navigate our site, we automatically collect certain technical information (IP address, browser characteristics, operating system, and usage patterns) to maintain security and for internal analytics.
• Information Collected Through Our Apps: Our application may request access to device features such as Call Logs, Storage (for saving and reading call recordings), and Geo-location to provide the core CRM and call-tracking services.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations.

• To facilitate account creation and logon process.
• To send administrative information and marketing communications.
• To provide AI-powered insights, call transcriptions, and follow-up reminders.
• To maintain security and prevent fraudulent activities.

3. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are primarily located in secure cloud environments (such as DigitalOcean). Your information may be transferred to, stored, and processed in countries where our facilities or third-party service providers are located. We ensure all such transfers comply with applicable data protection laws.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement a variety of security measures, including 256-bit SSL encryption and robust cloud-based firewalls, to maintain the safety of your personal information. However, please remember that no method of electronic transmission or storage is 100% secure.

6. DATA BREACH POLICY

In the event of a suspected data breach, we have a formal incident response plan in place. We will notify affected users and relevant authorities within the timeframes required by law if we determine there is a risk of harm to individuals.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights under data protection laws (such as GDPR or CCPA). These may include the right to request access, correction, or deletion of your personal data. You can manage these settings via your dashboard or contact our DPO.

8. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) at privacy@nxtcall.ai or mall us at support@nxtcall.ai.